Maintenance

We at Eliteshe are happy to serve you around the clock with regard to maintenance requests. We hope that in the event of a maintenance request, you will email us at [email protected] with an explanation of the malfunction and a copy of the malfunction and attach the purchase invoice if the repair is under warranty, taking into account the warranty policy stated on the Eliteshe website.

Steps and procedures for requesting maintenance:

1. An email is sent from the customer to [email protected] with the necessity of explaining the malfunction, a copy of the malfunction, and attaching the purchase invoice if the repair is under warranty.
2. Your request will be dealt with by the maintenance team and the appropriate action will be taken after communicating with the customer with one of the following options:

1. Send the product by express mail to the maintenance center in Riyadh, and the customer bears the cost of shipping back and forth.
2. If there is an authorized Illichi maintenance center, the customer will be sent to it.
3. In the event that there is no approved maintenance center, the customer will undertake the repair outside Illichi and the approved centers and bring the repair invoice, and the customer will be charged directly for it if the repair is under warranty.