سياسة الاستبدال:
1- Without prejudice to the provisions of the convention and statutory warranty, the consumer has the right to exchange the product provided to him from the store within 24 hours from the time of receipt of the product, and after this period, no replacement or return is entitled.
2- To replace the product, the product must be in good condition and the consumer must not have used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product, and in international replacements the consumer bears the full shipping costs and delivery of the product to the shipping company, and in case of defects or errors, the consumer will be compensated.
لا يحق للمستهلك استبدال المنتج في الحالات التالية:
1- If the product was manufactured according to the consumer’s request or according to the specifications specified by the consumer or customized with engraved or written phrases specific to the customer, this excludes products that have a defect or that violate the specifications specified by the consumer.
2- If a defect appears in the product due to the consumer’s poor possession.
سياسة الاسترجاع:
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within 24 hours from the time of receipt of the product, and after this period, no replacement or return is entitled.
2- The product must be in good condition and the consumer must not have used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety.
3- The consumer shall bear the costs resulting from the return process, such as but not limited to (fees for portals such as Tabby and Tamara imposed on the store, shipping fees from and to the store) and in the case of international returns, the consumer shall bear the full shipping costs and delivery of the product to the shipping company and in the event of defects or error, the consumer will be compensated, and the amount will be returned to the customer within a maximum of 21 days from the date of receipt of the returned product.
لا يحق للمستهلك استرجاع المنتج في الحالات التالية:
1- If the product was manufactured according to the consumer’s request or according to the specifications specified by the consumer or customized with engraved or written phrases specific to the customer, this excludes products that have a defect or that violate the specifications specified by the consumer.
2- If a defect appears in the product due to the consumer’s poor possession.